Platform Trust Center

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Overview

At BigCommerce, ensuring your information is private, safe and secure is our top priority. Every day, every store, every request, every visitor, every purchase, we are committed to the security of your e-commerce store. We also create privacy and security tools for your online store so you're in control.

Save time and money with an e-commerce platform designed with the secure functionality your business needs. With more built-in features than other leading platforms, BigCommerce gives you the power to grow your business securely from day one.

Compliance

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CCPA
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GDPR
ISO 27001 Logo
ISO 27001
PCI DSS Logo
PCI DSS
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Privacy Shield
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RH-ISAC
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28 Documents
Network Diagram
Other Reports
PCI DSS
Pentest Report
Security Prospectus
Security Whitepaper
Vulnerability Assessment Report
GDPR
ISO 27001
PCI DSS
Privacy Shield
CAIQ
Acceptable Use Policy
Access Control Policy
Business Continuity Policy
Data Classification Policy
Encryption Policy
Information Security Policy

Risk Profile

Data Access LevelRestricted
Impact LevelSubstantial
Critical DependenceYes
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Product Security

Role-Based Access Control
Audit Logging
Data Security
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Reports

HIPAA Report
Network Diagram
Other Reports
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Self-Assessments

CAIQ

Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Bug Bounty
Code Analysis
Software Development Lifecycle
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Access Control

Data Access
Logging

Infrastructure

Google Cloud Platform
Infrastructure Security
Separate Production Environment

Endpoint Security

DNS Filtering
Endpoint Detection & Response
Mobile Device Management
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Network Security

Firewall
IDS/IPS
Virtual Private Cloud

Corporate Security

Email Protection
Employee Training
Incident Response
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Policies

Acceptable Use Policy
Access Control Policy
Business Continuity Policy
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Security Grades

Qualys SSL Labs
login.bigcommerce.com
A+

Trust Center Updates

BigCommerce 2022 PCI AOC's are available now

Published at 06/13/2022, 9:30 PM

BigCommerce operates as a PCI DSS Level 1 Service Provider and Level 1 Merchant, accepting online payments by card-not-present transactions only. Current PCI AOC Issuance Date: 6/13/2022. PCI AOC's are available from the 'Compliance' Tile/ PCI DSS Link

As a PCI DSS Level 1 Merchant, BigCommerce accepts payments for subscriptions via the BMP billing application (manage.bigcommerce.com) which is used by all customers.

As a PCI DSS Level 1 Service Provider, BigCommerce facilitates the tools for merchants to accept credit card payments at their individual eShops. Merchants provide BigCommerce with the name of the payment gateway provider of their choice and their individual Merchant IDs; BigCommerce configures the merchant eShops with a shopping cart that enables them to accept credit/debit card payments.

GitHub Security Alert

Published at 04/16/2022, 6:55 PM

GitHub revealed on 4/15/2022 that an attacker is using stolen user tokens (issued to Heroku and Travis-CI OAuth) to download data from private repositories. BigCommerce can confirm that we have conducted an internal investigation and we have no evidence of impact. BigCommerce will continue to monitor the situation closely and will provide updates where we have them available to us.

Reference: https://status.heroku.com/incidents/2413 https://github.blog/2022-04-15-security-alert-stolen-oauth-user-tokens/

PCI DSS 4.0 is Released

Published at 04/05/2022, 2:22 AM

The PCI Security Standards Council published version 4.0 of the PCI Data Security Standard (PCI DSS) The updated standard and Summary of Changes document are available now on the PCI SSC website. https://www.pcisecuritystandards.org/document_library?category=pcidss&document=pci_dss

VIEW: “PCI DSS v4.0 At a Glance” an overview document on the changes to PCI DSS v4.0. https://www.pcisecuritystandards.org/documents/PCI-DSS-v4-0-At-A-Glance.pdf

Recently disclosed SpringShell RCE vulnerability

Published at 03/31/2022, 10:09 PM

Published on 3/31/2022 BigCommerce became aware of a recently disclosed CVE-2022-22965 - “SpringShell” RCE vulnerability in spring-beans before 5.2.20/5.3.18, BigCommerce can confirm we have conducted an internal investigation and can confirm that we have no evidence that BigCommerce customers or internal employees have been targeted or impacted by this vulnerability.

BigCommerce will continue to monitor the situation closely and will provide updates where we have them available to us.

BigCommerce values the security of its services extremely highly and to this end we maintain appropriate industry accepted third party accreditation of our security controls and program.

Update on the recently disclosed OKTA and Microsoft security Incidents

Published at 03/31/2022, 10:07 PM

Published on 3/31/2022 BigCommerce has been made aware of both the recent potential Okta security incident and the recent potential Microsoft security incident and is actively assessing the situation as events unfold.

​We have been in touch with OKTA and have no evidence of impact to BigCommerce. We have researched the Microsoft issue and found no evidence of impact to BigCommerce. We continue to monitor the situations closely and will provide updates where we have updates available to us.

OKTA Statement: https://www.okta.com/blog/2022/03/updated-okta-statement-on-lapsus/ Microsoft Statement: https://www.microsoft.com/security/blog/2022/03/22/dev-0537-criminal-actor-targeting-organizations-for-data-exfiltration-and-destruction/

US CISA Shields Up Notice

Published at 03/04/2022, 6:47 AM

The US Cybersecurity & Infrastructure Security Agency provides guidance for organizations to prepare for, respond to, and mitigate the impact of cyber attacks during this period of unrest. https://www.cisa.gov/shields-up

SECURITY NOTICE: about the recently disclosed Log4j vulnerabilities

Published at 12/28/2021, 5:09 PM

SECURITY NOTICE (click to expand): about the recently disclosed Log4j vulnerabilities, references: https://www.cisa.gov/uscert/apache-log4j-vulnerability-guidance, https://logging.apache.org/log4j/2.x/security.html and: https://nvd.nist.gov/vuln/detail/CVE-2021-44228 https://nvd.nist.gov/vuln/detail/CVE-2021-45046 https://nvd.nist.gov/vuln/detail/CVE-2021-45105 https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-4104

Exploits related to vulnerabilities affecting Apache’s Log4j, known as "Log4Shell" and "log4shell" were publicly disclosed on December 9, 2021.

There have been reports confirming that active scanning and exploitation attempts are occurring in the wild across a variety of Internet connected systems, separate and unrelated to BigCommerce systems.

BigCommerce has been working diligently to assess our internal systems and 3rd party dependencies in order to mitigate what has become a ubiquitous vulnerability for attackers.

What is the impact? From our investigation no impact to our platform has been identified. Merchants and partners are strongly encouraged to assess their own environments for this vulnerability and remediate immediately.

Who is impacted? Versions of Log4j2 from 2.0-beta9 to 2.15.0, excluding 2.12.2 are affected by this vulnerability. An extensive list of responses from impacted organizations has been compiled here for greater context: https://www.bleepingcomputer.com/news/security/log4j-list-of-vulnerable-products-and-vendor-advisories/

What action is required for BigCommerce's customers? No action is required related to your BigCommerce store. However, if you have engaged a third party development partner or leverage 3rd party applications you are strongly encouraged to request confirmation that they are not vulnerable to the Log4j vulnerability.

Note: BigCommerce will not send you any code to upload to your site or require you to install anything on your computer or in your store